Terms of service

Terms of Service

Last updated: 5th May 2026

Welcome to The Bamboo Sleep Company. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Overview

This website is operated by The Bamboo Sleep Company. Throughout the site, the terms “we”, “us” and “our” refer to The Bamboo Sleep Company.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms, including any additional policies referenced herein.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • You will not use our products for any illegal or unauthorised purpose
  • You will not transmit any viruses or harmful code

A breach of these Terms may result in termination of your access to our services.

3. Products & Services

We aim to display our products as accurately as possible. However:

  • Colours and images may vary slightly depending on your device
  • We reserve the right to limit sales of our products to any person or region
  • We may discontinue products at any time without notice

All product descriptions and pricing are subject to change.

4. Pricing & Payments

  • All prices are listed in AUD ($) unless otherwise stated
  • We reserve the right to modify prices at any time without notice
  • We may refuse or cancel any order at our discretion

If your order is cancelled, we will issue a full refund.

5. Orders & Billing Information

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to:

  • Refuse any order you place
  • Limit quantities purchased per person, household, or order

6. Shipping & Delivery

Delivery timeframes are estimates only and may vary due to factors outside our control.

We are not responsible for delays caused by:

  • Couriers or postal services
  • Customs or external disruptions

7. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms. Please review it for full details on returns, refunds, and eligibility.

8. Intellectual Property

All content on this website, including logos, images, text, and design, is the property of The Bamboo Sleep Company and may not be used without permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the product

Nothing in these Terms excludes rights you are entitled to under Australian Consumer Law.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Changes to Terms

We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon posting on this page.

13. Governing Law

These Terms are governed by the laws of South Australia, Australia.

14. Contact Information

For questions about these Terms, please contact us:

📧 support@thebamboosleepcompany.com